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OPEN POSITION

Team Leader

Outbound Sales

Reporting to: Manager/Cluster Head

Function Outbound Sales
Experience 2–5 Years
Employment Full Time

About Company

RupeeQ is a one-stop marketplace for easy loans & credit. We are India's emerging go-to platform for online loans. An Online Finance Marketplace Empowering Consumers (to get the best deal) and Financial Institutions (to save time and cost).

Job Summary:

We are looking for a dynamic and result-oriented Team Leader to manage and lead a team of telecallers for Personal Loan and Overdraft products. The role focuses on driving sales performance, achieving targets, maintaining team productivity and improving customer engagement.

About Company

  • Manage and supervise a team of telecallers handling Personal Loan & Overdraft sales.
  • Allocate leads and monitor daily calling activities.
  • Ensure achievement of individual and team sales targets.
  • Track team performance through KPIs (calls, conversions, productivity, TAT).
  • Provide coaching, motivation, and regular feedback to improve team performance.
  • Conduct daily huddles and performance reviews.
  • Monitor call quality and ensure compliance with company processes.
  • Support team members in objection handling and customer queries.
  • Coordinate with internal departments for smooth application processing.
  • Prepare daily/weekly/monthly MIS reports and performance updates.
  • Train new joiners and maintain team discipline and engagement

Requirements:

  • Bachelor’s degree in any discipline.
  • 2–5 years of experience in telecalling / telesales / loan sales with at least 1 year of team handling experience.
  • Experience in Personal Loan / Overdraft / BFSI products preferred.
  • Strong leadership and communication skills.
  • Good knowledge of CRM, MS Excel, and reporting.
  • Target-driven and able to work in a fast-paced environment.
OPEN POSITION

Customer Success Officer

Outbound Sales

Reporting to: Team Leader

About Company

RupeeQ is a one-stop marketplace for easy loans & credit. We are India's emerging go-to platform for online loans. An Online Finance Marketplace Empowering Consumers (to get the best deal) and Financial Institutions (to save time and cost).

Job Responsibilities:

  • Candidates should be responsible for driving sales by developing communications with thevalidated customers who have applied on Rupeeq.com.
  • Candidate should be comfortable with sales profile with Finance/Marketing background
  • Should provide the product knowledge to customers and resolving their queries over calls and mails.
  • Should become link in between networked financial institutions and customers and help customers in getting their queries resolved on time by them.
  • Able to communicate with customers of diverse background, should understand their needs and help customers by resolving their issues and coordinate with banks and nbfc's to provide customers with best of their services.

Desired Candidate should:

  • Fresher with excellent communication skills.
  • Qualification required – 12th +
  • Passionate enough to drive the sales (Outbound sales)
  • Possess excellent communication skills- Written and Verbal.
  • Can interact with the customers of diverse backgrounds and possess relationship building Skills.
  • Good Knowledge of Microsoft excel and internet.
  • Can comfortably interact with the customers on call and mails.
  • Can adhere to the quality parameters.
  • Track customer feedback for continuous improvement and converting them into action plans.
  • People from Banking/Finance domain will get an added advantage
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